At Wildride, customer satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we are happy to offer a refund, exchange, or store credit for items returned within 30 days of delivery. Conditions for Ret

At Wildride, customer satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we are happy to offer a refund, exchange, or store credit for items returned within 30 days of delivery.Conditions for Returns and Exchanges:<ul><li>You need to send the carrier back to: NRI - Wildride&#xA0; 2325 Newlins Mill Road Easton, PA 18045</li><li>Items must be returned in their original packaging and condition.</li><li>Return shipping costs are the responsibility of the customer.&#xA0;</li></ul>Processing Time: Once your return is received and inspected at our warehouse, we will process your refund within 10 business days.If you have any questions about our return policy, feel free to reach out to our customer support team.Please note: When you return your order, any product you received for free must also be returned. If this does not happen, we will charge the sales value of this product

What is your return policy?

Processing Time: Once your return is received and inspected at our warehouse, we will process your refund, exchange, or store credit within 10 business days. If you have any questions about our return policy, feel free to reach out to our customer su

Processing Time: Once your return is received and inspected at our warehouse, we will process your refund, exchange, or store credit within 10 business days.If you have any questions about our return policy, feel free to reach out to our customer support team.

When will my return be processed?

We understand that international returns can sometimes be a bit tricky, and we want to make the process as smooth as possible for you. If you ordered your Wildride carrier on our global site, please note that it is not possible to send your return to

We understand that international returns can sometimes be a bit tricky, and we want to make the process as smooth as possible for you. If you ordered your Wildride carrier on our global site, please note that it is not possible to send your return to our US warehouse. Here&#x2019;s why:Our US warehouse is dedicated exclusively to handling orders placed through our US website. This ensures that returns and exchanges within the US can be processed efficiently and promptly. Returns from the global site need to be processed through our global returns center to ensure the correct handling of inventory and refunds. You can find the global return policy <a href="https://wildridecarrier.gorgias.help/en-US/what-is-your-return-policy-391870">here</a>.

I ordered on the global site, can I send my return to the US warehouse?

Do you have a specific question? You can reach out to us directly, we would be happy to help you ❤️

WILDRIDE USA

Returns, refunds and exchanges

Can I use the carrier before my baby is 9 months old?

Can I wash my Wildride?

How do you care for Wildride carriers? Are they machine washable?

Are there different sizes of the Wildride carrier?

From what age can I use the Wildride carrier?

Short trip

Can I use the carrier for twins?

General product information

How can I use my carrier?

Can I use the carrier on both sides?

How to use the Wildride carrier?

Product information

I haven't received an order confirmation, what can I do?

Can I change my order?

Can I cancel my order?

Orders

Which payment methods do you accept?

I choose the wrong payment method, can I change this?

Payments

Shipping

Can I have a discount on my first order?

Where do I get promo codes/discounts?

How do I apply promo/discount codes?

I didn't received my discount code

Can I buy a giftcard?

Can I combine discount codes?

Discounts & Giftcards

How can I contact your Customer Care team?

Customer Care

Do you have any stores in the US?

About us